Terms & Cancellation
Below you will find details on a broad spectrum of important topics including payments, bookings, transfers, and cancellations.
These are the General Terms of Service and Cancellation Policy of Cape Dara Resort registered at 256 Moo. 5, Naklua, Banglamung, Chonburi, Thailand. These terms and policies apply to all guests visiting the Cape Dara Resort purchasing their services/products at www.capedarapattaya.com, hereafter called website.
1. Price and payments
All purchases made through the website require full payment with a credit card at the time of purchase. By default, prices on the website are in THB. Once you initiate the booking process, you can select alternative currencies. However, the transaction will always be made in THB. Prices include VAT and all other taxes and service fees. Prices quoted can change without notice. After payment has been made and/or an invoice has been issued, the price is guaranteed against any surcharge, unless there is a price increase due to government laws or currency fluctuations.
2. Online purchases
All the products and/or services, e.g. reservations at restaurants, massage reservations, accessories and more, are subject to availability. Should these services/products be unavailable for any reason, you will be entitled to either a refund of that particular service/product or change your booking to another time and/or date without having to pay any change fee.
Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Vouchers obtained from unauthorised sources may be lost, stolen or counterfeit, and if so are void. Vouchers are not redeemable for cash. It is illegal to reproduce them in any form.
4. Amending a booking
If you wish to make any changes to your confirmed booking, it must be presented to Cape Dara Resort in writing. Where changes involve moving from a higher priced room to a lower priced room, the difference will not be refunded. To amend a booking, please send us a request via email at [email protected] and reference your original booking confirmation number. You cannot change the date or time of a booking after the originally selected date/time has passed.
5. Cancelling a booking
5a. Cape Dara Resort
All reservations must be guaranteed by a valid credit card at time of booking. For any reservation made fewer than 3 days prior to expected arrival, a deposit for the full stay will be charged at the time of booking.
Cancellation notice must be received at least 3 days prior to expected arrival, or a late-cancellation penalty equal to the cost of the full reserved stay will be charged. The same penalty applies to no-shows. Any material changes requested within the cancellation period are subject to approval by Cape Dara Resort. All cancellations must be presented to Cape Dara Resort in writing, via e-mail, to the address [email protected] Cancellation charges are as follows (days of notice are based on date/time of arrival):
– If you cancel with more than 3 days’ notice: Free cancellation
– If you cancel with less than 3 days (76 hours): Full reserved stay will be charged
Cancellation policy is not valid in conjunction with any other promotional offer or contract and do not apply to groups.
Cape Dara Resort reserves the right or cancel all bookings and reservations in accordance with operating requirements or circumstances beyond its control, such as equipment malfunction, natural hazards, unfavourable weather or outside conditions, or any other similar events that could result in the temporary closure of the Cape Dara Resort. If the booking is cancelled by Cape Dara Resort due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure without having to pay any change fee.
5b. Dining outlet
All cancellations must be presented to Cape Dara Resort in writing, via e-mail, to the address [email protected] Cancellation charges are as follows (days of notice are based on date/time of arrival):
– If you cancel with more than 3 days’ notice: 100% is refunded
– If you cancel with less than 3 days (76 hours): No refund is made
Airport transfers to/from Cape Dara Resort to/from Suvarnabhumi Airport (BKK), Don Mueang Airport (DMK), and U-Tapao Airport (UTP) is available as an add-on in the booking process. The transportation is operated by our partner, Gold Lion Limousine & Travel. When you book a transfer with your stay, you will receive a confirmation email from Cape Dara Resort.
7. Photographs, films and social content
Photographs, films or social content taken at Cape Dara Resort cannot be used for any commercial purposes without prior written consent from Cape Dara Resort. For further information, please see our photograph/film release conditions on our website. We reserve the right to seek compensation for any use which is contrary to our conditions.
8. Liability and insurance
Cape Dara Resort disclaims responsibility for any loss, damage, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company’s control and for expenses due to any of these reasons. Cape Dara Resort disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.
We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence and usually covers cancellation fees and, to some extent, accidents that might occur.
9. General provisions
You agree that any claim, action or lawsuit arising out of these terms and conditions and/or the services/products purchased, shall be interpreted and governed in conformity with the Kingdom of Thailand law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of the Kingdom of Thailand.
10. Terms amendments
We reserve the right to change these Terms of Service and Cancellation Policy at any time. The date of the last revision of these Terms of Service is set at the bottom of this page. Your continued use of the website after any such modifications will constitute your acknowledgement of the modified Terms and agreement to abide by the modified Terms.